Automate email and request handling
NOVENZA connects inboxes, forms, business rules and tracking tools to turn each request into a traceable action. The system can extract useful information, identify a category, suggest a priority, prepare a response and route the case. Teams retain approval over sensitive replies or assignments, while the history remains available inside the system of record. Exceptions stay visible instead of being silently processed.
The operational problem
Requests arrive through email, forms or messaging. They are sorted manually, forwarded repeatedly and sometimes lost between tools.
Who this is for
Sales, support, hospitality, B2B services or internal operations teams receiving recurring requests through several channels.
What we automate
- Read and extract useful information
- Qualify against your categories
- Prepare a response or create a task
- Route to the right team
- Keep history and follow-up alerts
How the system works
- Request received
- AI analysis
- Business rules applied
- Human approval when needed
- Action recorded
Tools and integrations
Microsoft 365 · Gmail · Power Automate · Asana · Slack · WhatsApp · Custom tools
Human validation and security
Sensitive actions remain subject to approval. Access, decisions and changes can be logged according to the project scope.
Example workflow
In hospitality revenue management, a system connects a shared Microsoft mailbox, Power Automate, an analysis engine and Asana. It runs in parallel validation alongside existing handling. During the pilot, the team retains control of customer replies.
Progressive deployment
- Observe real requests
- Define categories and exceptions
- Test in assisted mode
- Enable actions progressively
Security and traceability
Access to inboxes, CRM and channels is limited to the required scope. Decisions, responses and errors can be logged, and sensitive actions held for approval.
Frequently asked questions
Does AI reply on its own?
Not necessarily. It can only qualify and prepare a response while you keep human approval.
Do we need to change inboxes?
No. The system connects to the tools already in use first.
Can it handle several channels?
Yes, when technical access and business rules are clearly defined.
Complementary services
The system in parallel validation
In hospitality revenue management, a system connects a shared Microsoft mailbox, Power Automate, an analysis engine and Asana. It runs in parallel validation alongside existing handling. During the pilot, the team retains control of customer replies.
Hospitality implementation: workflow and statusExplore our systems in action
Explore uses, tools and workflows to find the right approach for your business.
Work & demonstrations Executive email assistant Content DeskAn agreed first scope
Scoping defines the process, access, deliverables, approval rules and pilot criteria. Cost and timing depend on integrations, data quality and exceptions. Setup, support and recurring third-party costs are separated in the quote.